ITEC Apprenticeship Standards

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Business Administration Level 2
Business Administration Level 3
A high quality administrative function is essential to all businesses and organisations, whatever their product, function or sector. The apprenticeship frameworks provide the breadth and depth of skills and knowledge needed for employment in business and administration.
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Customer Service Practitioner Level 2
Customer service specialist Level 3
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. Click below for more information. 

. ITEC - Customer Service Practitioner Level 2.pdf
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.
Team Leader/Supervisor Level 3
Recruitment Level 3
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals
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Teaching Assistant
Management
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