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ITEC believe in the power of learning. We believe that everyone should have the same opportunities and learn however they like to learn.
Supporting real-life, workplace experience with knowledge and principles that sit behind the practical aspects of a role, the Apprenticeship model combines all of the practical and theorhetical approaches that you need in your chosen career.
Business Administration
A high quality administrative function is essential to all businesses and organisations, whatever their product, function or sector. The apprenticeship frameworks provide the breadth and depth of skills and knowledge needed for employment in business and administration.
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Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
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Customer Service Specialist
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. 
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Teaching Assistant
The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress. 
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Team Leader/Supervisor
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.
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